Refund Policy

1. General policy

Payments for TevVoice are non-refundable. This includes subscription fees, usage-based charges (such as transcription minutes or credits), and any setup or customization fees. We do not refund or credit partially used billing periods, unused minutes or credits, or downgrades made during a billing period.

Before you buy, we encourage you to try TevVoice through the free trial to confirm it meets your needs.

2. Cancellation

You can cancel your subscription at any time from your account settings in the app or by emailing info@tevtechnologies.com. Cancellation takes effect at the end of your current billing period. You keep access until then and will not be charged again. Cancelling does not entitle you to a refund for the current period.

Fixed-term plans (for example, annual plans) remain payable for the full term unless your agreement states otherwise.

3. Exceptions reviewed case by case

We will consider refunds in these situations:

• Duplicate charges or billing errors: If you were charged more than once for the same service, or incorrectly billed because of an error on our side, we will refund the duplicate or incorrect amount.
• Charges after cancellation: If you were charged after the effective date of a confirmed cancellation, and the charge was not otherwise due, we will refund it.
• Material service failure causing financial loss: If a serious failure of TevVoice remains unresolved within a reasonable time after you report it, and directly causes you actual, measurable financial loss, you may be eligible for a full or partial refund. Please include reasonable documentation of the loss and how it relates to the failure. We will assess each request fairly, considering the evidence, the nature and duration of the failure, and how much of the service you could still use. Any refund will relate to the fees paid for the affected service and period.

An approved remedy may be a service credit, an invoice adjustment, or a partial refund, at our discretion. Approving one request does not obligate us to approve similar requests in the future.

4. How to submit a refund request

Email info@tevtechnologies.com within 30 days of the charge, including the email address on your account, the date and amount of the charge, your invoice or receipt number, and the reason for your request. We aim to respond within 10 business days. Approved refunds are returned to the original payment method within 30 business days. Bank fees, currency conversion costs, and taxes already paid to authorities may not be refundable.

5. Payment disputes

Please contact us before starting a chargeback or payment dispute so we can resolve the issue directly. We may suspend access to your account while a dispute is open.

6. Changes to this policy

We may update this policy from time to time. Changes apply from the date they are published and do not affect payments made before that date.

7. Contact