Privacy Policy
TevVoice Conversation Intelligence Platform — Tev Technologies LLC
- Last updated: 2026
- Effective date: 2026
Этот документ пока не переведён на русский язык.
Tev Technologies CJSC (hereinafter, the “Company” or “We”) places great importance on the security and confidentiality of its Customers’ personal data. This Privacy Policy explains how We collect, use, process, and protect information when You use our website (tevvoice.com) or the TevVoice platform.
1. Data Processor and Data Controller Roles
- Data Processor: When our corporate customers (hereinafter, the “Customer”) use TevVoice to analyze their calls, chats, and employee conversations, the Customer is the Data Controller, and We act solely as a Data Processor on the Customer’s behalf and in accordance with its instructions.
- Data Controller: We are the Data Controller with respect to the contact data of our website visitors, people who submit demo requests, and account administrators.
2. Data Processing by Deployment Option
The Platform is designed around the highest standards of data sovereignty:
| Feature | Cloud Option | On-Premise Option |
|---|---|---|
| Data location | Cloud OptionSecure cloud servers managed by the Company. | On-Premise OptionExclusively the Customer’s own servers / private network. |
| Voice and text processing | Cloud OptionPerformed within the Company’s protected API infrastructure. | On-Premise OptionPerformed entirely locally, on the Customer’s server. |
| Access to conversations | Cloud OptionEncrypted data, accessible only for analysis and technical support. | On-Premise OptionZERO ACCESS by the Company. Data never leaves your network. |
| Model training | Cloud OptionNo models are built or improved on the Customer’s data without the Customer’s permission. | On-Premise OptionModels run in isolation; there is no data leakage. |
3. Information We Collect
- a) Contact and Account Data: First name, last name, work email address, phone number, company name, job title (for example, when requesting a demo or creating an account).
- b) Conversation Data (Cloud option): Inbound and outbound call recordings, chat histories, support emails, transcripts, sentiment scores, topics discussed, and QA scorecard results.
- c) Technical and Web Data: IP addresses, browser type, operating system, and website usage statistics (collected via cookies).
4. Data Retention, Encryption, and Security
TevVoice is designed to meet the strict requirements of the banking, financial, and telecommunications sectors:
- Encryption: All data in transit is protected by TLS protocols, and data at rest is protected by industry-standard AES-256 encryption.
- Access Control and Audit: A role-based model (RBAC) and a detailed activity history (Audit Log) showing who viewed which recording or report, and when.
- Data Retention Periods: Data of Cloud customers is retained for the agreed period (for example, 3 months, or another period set out in the Enterprise agreement). For On-Premise customers, retention periods are 100% managed by the Customer.
5. Data Subject Rights
Under the Law of the Republic of Armenia “On Protection of Personal Data,” individuals have the right to access their personal data, to rectify or erase it, and to have its processing stopped.
Please note: An important clarification for end customers (callers). If You called an organization that uses TevVoice (for example, a bank, an insurance company, or a telecom operator) and Your conversation was analyzed by the system, You should contact that organization, as it is the Controller (Data Controller) of Your personal data.